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COVID-19 (Coronavirus) - Important message

Posted on 24 Mar 2020
Due to the Coronavirus pandemic, in compliance with current Government advice and to protect both our staff and our customers, our dealership is now closed. We will be following all Government advice with the aim to re-open as soon as possible.

When we have any further updates they will be posted here on our website and on our social media platforms.

We have tried to contact as many of our customers as possible to keep them informed of our current situation but in the meantime, we are happy to deal with any enquiries by email using the email addresses listed below or on the 'contact us' page here on our website.

If you are a key worker and need help in an emergency we can still be contacted on the following number (within our normal working hours on the 'contact us' page) and we will do our best to assist in whatever way we can.

Emergency contact number - 07568 787406


Please find following some useful information and key contact numbers if you have specific questions about some of our services.




MOT Queries:

We will no longer be in a position to offer any MOT work until the business is fully operational again. We advise you to contact the DVA directly to find out what level of service they are able to provide.

Contact: DVA, Testing enquiries, County Hall, Castlerock Road, Waterside, Coleraine, BT51 3HS
Phone:  0300 200 7861   Email:  dva@infrastructure-ni.gov.uk
Or to book online:     https://www.nidirect.gov.uk/services/book-motvehicle-test-online


Motability Queries:

For any questions or concerns you may have regarding Motability please find below a link to a useful update on the Motability website specifically relating to the Motability Scheme. 



Finance Queries:

Each customer will have their own individual set of circumstances and it would be impossible to answer all questions here, therefore your best course of action is to contact the relevant finance company using the contact details below.  These finance providers are putting in place various options to support and assist you through these worrying times.  

Please be patient. As you can imagine, the demand on their services is extremely high at present.  

It would be helpful to have the following information when contacting the finance provider: 
  • Your agreement number and vehicle registration number
  • Your full name
  • Your date of birth
  • Your postcode
Volkswagen Financial Services

Tel:                        0370 010 2022  

Email:                  customerservices@vwfs.co.uk  


Blackhorse Finance 

Tel:                        0800 151 2454  



Service & Repair Queries:

Unfortunately we are unable to provide a normal service for our customers at present but updates will appear here when we have more news. In the meantime you can still contact us at -

service@phillips.volkswagen.co.uk


New, Used & Motability vehicle delivery queries:

If you have a new, used or Motability vehicle that will be due for delivery over the next few months then hopefully our sales team have already been in contact with you. If not you can still contact the relevant sales executive / motability specialist using their email address below. Each of them will be trying to regularly check for any new emails and will endeavour to respond to any questions you may have until we can operate a normal service again.

peter.long@phillips.volkswagen.co.uk

jonathan.brown@phillips.volkswagen.co.uk

peter.stanley@phillips.volkswagen.co.uk

paul.creen@phillips.volkswagen.co.uk

liam.shannon@phillips.volkswagen.co.uk

john.phillips@phillips.volkswagen.co.uk


On behalf of the entire team here at Phillips (Lisburn) Ltd, please take care of yourselves, stay safe, follow any instructions given and let us get back to normal as soon as we possibly can.

Thank you for your ongoing support.


Graham Phillips
Managing Director



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