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J D Power survey dominated by Volkswagen!

Posted on 30 May 2014



The Volkswagen up! has taken first place in the latest What Car?/J D Power customer satisfaction survey – one of four Volkswagen models to feature in the top 10.

In second place was the Golf Plus, making it the top-ranked Small Family Car; while the Scirocco came fifth (and top of the Fun Car class). The Tiguan compact SUV came sixth, adding to a tally of top 10 results that put Volkswagen fifth overall in the ranking of manufacturers. The Touran MPV came 12th, and top of the MPV class.

The What Car?/J D Power survey is rated on the detailed feedback of more than 15,000 motorists, based on their experiences with their cars. The results are based not on the vehicles alone, but on the whole ownership experience.

Commenting on the survey, Robert Hazelwood, Director of Volkswagen UK, said: “These results prove what our customers already know: Volkswagen offers practical, value for money vehicles that are as good to own as they are to drive, backed up by an efficient Retailer network that always puts the customer first.”

The up! won plaudits from its owners for its fuel economy, excellent visibility, the layout of the dashboard display and its styling, especially the exterior/interior colour co-ordination.

The full results of all 109 models tested in the What Car? / J D Power customer satisfaction survey can be read in the July issue of What Car? magazine, which is on sale now.

What Car? / JD Power survey - top 10 models 2014

1 - Volkswagen up!
2 - Volkswagen Golf Plus
3 - Skoda Yeti
4 - Mercedes-Benz C-Class
5 - Volkswagen Scirocco
6 - Volkswagen Tiguan
7 = Lexus CT200h
7 = Skoda Octavia
7 = Volvo V70/XC70
10 - Jaguar XF 

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