On March 23rd the Government ordered all non-essential retail businesses in the UK to close as part of a national lockdown to halt the spread of coronavirus. Despite garages being able to stay open to keep key-workers on the road, we decided it was safer to both our staff and our customers to close the doors but to accommodate key-workers in isolated cases if the need arose.
With lockdown beginning to ease and with the strict social distancing measures that the Government have recommended, we felt that it is now the right time to open to provide an important service to our customers again, albeit with a few changes in how we go about business. The safety and well-being of our customers and staff is extremely important to us, so to allow us to open safely, we have put detailed new procedures and measures in place which we hope you will approve of and give your support to.
Social Distancing (whoever heard of that before?!) and strict hygiene is now very important, so we have installed signage to inform and guide you while you are in and around our showroom, as well as providing personal protective equipment (another phrase that we are all too familiar with!) and cleaning gels & sprays to ensure everyone’s safety.
You can watch this short video below to help explain some of the procedures we would like our customers to know about and adhere to when you visit.
Our workshop (and showroom when it opens again) will be operating strictly by appointment only so please use the 'contact us' page to find the many ways you can make contact with us to book an appointment. There is now a restriction placed on the number of people we can have in the showroom at any time - we would ask you to wait at the entrance when you arrive, maintaining a safe distance from other customers, and someone will usher you in when it is safe to do so.
Our showroom will hopefully be opening on 8th June as long as we have permission from the Northern Ireland Executive, but in the meantime our workshop will be able to prepare vehicles that have been sold or reserved while in lockdown, which will allow deliveries to start happening when the showroom opens.
Customers can also now reserve cars on our website for £99 and even apply for finance, get part exchange values and buy a car, all from the comfort of home and with no contact required. We can even deliver your new car to you once we are fully open and able to do so. Our sales team are available for online enquiries and will assist where possible while we wait for the showroom to open. Browse our range below.
These are strange and challenging times for all of us and there will be more challenges ahead as we seek to navigate our way through this pandemic safely. We may need to continue using these unorthodox means to run our workshop and showroom for many months to come and so we would ask you to be patient with us and adapt alongside us as we keep everyone's safety in mind and still operate our business in the most professional way we can under the circumstances. We thank you for your continued support during this unsettling time.
We all very much look forward to being able to welcome you back to Phillips very soon.
From all at Phillips.
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